User Case Study: Reprographics Lab
[November 2023]


Course: Course: UX/UI Core-Theory,Research
Instructor/ Micheal Kelly 
Team: Vanshika Harlaka, Teng Lin Shih

Location: Pratt Institute, Design Studio 4th Floor, Reprographics Printing Lab
Designed in Figma
 
  User Case study of Reprographics Print Lab located at Pratt Institute. Prompted to observe and study user experiences of the space. Designed a digital alteration website to improve the user experience.


Space distribution:

The Reprographics Lab is located on the 4th floor of the Design Center at Pratt Institute. The lab serves as a printing, cutting and binding resource for undergraduate and graduate students.
    Exterior Space
Communication Design Studio Reprographics Printing Lab Users:1/ Undergraduate & Graduate Students

Goals: To print presentations, essays, booklets for classes and personal requirements.

 Frustrations: Lack of knowledge about usingmachines, large expenses and long queues add to the stress around finals.2/ Student workers & Technician

Goals: To trouble-shoot during difficulties, handle appointments and payments and manage custom paper printing.

‍Frustrations:Constant help required by students, busy schedule, overcrowding.3/ Undergraduate &  Graduate Faculty

Goals: To print teaching materials for classes and personal requirements.
Frustrations:Lack of knowledge about using machines and overcrowding makes process time-consuming.4/ Admin Office Employees


Goals:To print posters and invitations for events.

‍
Frustrations: Wait time due to pre-booked appointments for prints.

Digital Alteration of Space to Improve User Experience:

An online space is designed to support students in conveniently reserving machines and scheduling appointments without conflicts of going in-person. 

˚°* ★ © 2025 Naomi Hawkins ★*°˚